Complaints

The Customer may submit any complaints relating to the goods or the performance of the sales contract in any form. We prefer written complaints to be sent to the following address: Dawid Piotrowski Industry Supply Partner, with its registered office in Katowice (40-018), ul. Graniczna 49/11, or by email to: dawid@ispartner.pl. In case of any queries, the Customer may contact us by telephone on: 501 803 720.

To ensure your complaint is processed efficiently, we recommend including the following details in your complaint: full name, address, email address, telephone number, the subject of the complaint and the order number (if possible), along with a statement of your request, a full description of the defect, the date the defect was discovered, and, where possible, photographs of the defect (if the complaint is submitted via email).

We will respond to the complaint within 14 days of receiving the complaint.

If the goods are defective, the Customer may:

● request a price reduction or withdraw from the sales contract, unless we are able to immediately and without undue inconvenience to the Customer replace the defective goods with non-defective ones or rectify the defect.

This restriction does not apply if the goods have already been replaced or repaired by us, or if we have failed to fulfil our obligation to replace the goods with goods free from defects or to remove the defects. Instead of the remedy we have proposed, the customer may demand that the goods be replaced with goods free from defects, or, instead of replacement, demand that the defect be remedied, unless bringing the goods into conformity with the contract in the manner chosen by the customer is impossible or would entail excessive costs compared to the method proposed by us.

● demand the replacement of the defective goods with goods free from defects or the rectification of the defect. We are obliged to replace the defective goods with goods free from defects or to rectify the defect within a reasonable time without causing undue inconvenience to the Customer.

However, we may refuse to comply with the Customer’s request if bringing the defective goods into conformity with the sales contract in the manner chosen by the Customer is impossible or, compared to the other possible method of bringing them into conformity with the sales contract, would entail excessive costs. We shall bear the costs of repair or replacement.

A Customer exercising their rights under the warranty is obliged to deliver the defective item to the address of Dawid Piotrowski Industry Supply Partner, with its registered office in Katowice (40-018), ul. Graniczna 49/11. In the case of a Consumer or an Entrepreneur with Consumer rights, we shall cover the delivery costs.

We are liable under the warranty if a physical defect is identified within two years of the goods being delivered to the Customer.

Complaints – provisions in the event of exclusion of the warranty

The Seller excludes its liability under the warranty towards Customers who are Entrepreneurs and Entrepreneurs with Consumer rights.

Complaints form

Returns

Withdrawal from the sales contract

A Consumer and an Entrepreneur with Consumer rights who has made a purchase in our online shop may, within 14 days of receiving the goods, withdraw from the sales contract without giving any reason.

Consumers and Business Customers with consumer rights may withdraw from the sales contract by submitting a notice of withdrawal to us.

This notice may, for example, be submitted in writing to the following address:

Dawid Piotrowski Industry Supply Partner, with its registered office in Katowice (40-018), ul. Graniczna 49/11

or by email to: dawid@ispartner.pl.

To meet the deadline, it is sufficient to send the notice before it expires.

The Consumer and the Business with Consumer rights are obliged to return the goods to us without delay, but no later than within 14 days from the date on which they withdrew from the sales contract. To meet the deadline, it is sufficient to return the goods to our address before the deadline expires.

We are obliged to refund all payments made by the Consumer or a Business with Consumer Rights, including the cost of delivery of the goods to the Consumer or the Business with Consumer Rights, without undue delay and no later than 14 days from the date of receipt of their notice of withdrawal from the sales contract. However, we may withhold the refund of payments received from the Consumer or the Business with Consumer Rights until we have received the goods back or the Consumer or the Business with Consumer Rights has provided proof of dispatch of the goods, whichever occurs first.

If the Consumer or a Business with Consumer Rights exercising the right of withdrawal has chosen a method of delivery other than the cheapest standard delivery method offered by us, we are not obliged to reimburse the Consumer or the Business with Consumer Rights for the additional costs incurred by them.

In the event of withdrawal from the sales contract, the Consumer and the Business with Consumer Rights shall bear only the direct costs of returning the goods.

The Consumer and the Business with Consumer Rights shall be liable for any reduction in the value of the goods resulting from their use in a manner exceeding that necessary to ascertain the nature, characteristics and functioning of the Goods.

We will refund the payment using the same method of payment as that used by the Consumer or the Business with Consumer Rights, unless the Consumer or the Business with Consumer Rights has expressly agreed to a different method of refund which does not entail any costs for them.

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